Returns & Exchanges

Contact us within 7 days of delivery if an item is damaged, defective or incorrect. Include your order reference, the affected item and photographs where possible.

We normally review requests within 2–3 business days. Please wait for authorisation and a return address before posting anything. Approved refunds are processed to the original payment method within 7–10 business days.

Custom and cut-length products are excluded from routine change-of-mind returns, but this does not exclude a valid defect, damage or wrong-item claim. Mandatory consumer rights remain unaffected.

Read the full Returns & Refunds Policy before starting a return request.