Tasselora Frequently Asked Questions (FAQs)
Welcome to our Help Center. Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.
About Tasselora
What is Tasselora?
Tasselora is a luxury home decor brand offering handcrafted trims, tassels, curtain tiebacks, fringes, cords, and boho accents made from premium materials like cotton, jute, and linen. Every piece reflects skilled craftsmanship and timeless design. Explore Our Story →
Are your products handmade?
Yes. All Tasselora products are handcrafted by skilled artisans using ethically sourced yarns and natural materials. Learn about our craftsmanship →
Where are you based?
We’re based in India and ship globally. Our studio operates from Delhi, where our team oversees quality, design, and production.
Products & Materials
What types of products do you sell?
We specialize in:
- Curtain tiebacks & holdbacks
- Tassels & decorative trims
- Fringes, cords & ropes
- Boho macrame decor
- Festive accents like Christmas ornaments
Shop All Collections →
What materials do you use?
We use:
- 100% Cotton
- Jute
- Linen
- Glass beads
- Metallic zari
- Recycled and dyed yarns
See Material Details →
Can I request color samples or customizations?
Yes! You can request color charts or order custom shades and lengths. Please email us at support@tasselora.com or Contact Us for details.
How can I choose the right tassel or trim for my room?
We’ve created a quick guide to help you choose based on style and function. Read: How to Choose the Right Curtain Accessories →
Ordering & Payments
How do I place an order?
Simply browse our shop, add items to your cart, and checkout securely. You’ll receive order confirmation by email immediately.
Do you offer international shipping?
Yes, we ship worldwide. Rates and timelines are calculated at checkout. Shipping Policy →
What payment methods do you accept?
We accept:
- Credit & debit cards (Visa, Mastercard, Amex)
- PayPal
- UPI & Wallets (for India)
Can I place a bulk or wholesale order?
Absolutely. We offer B2B pricing and custom orders for interior designers, event planners, and retailers. Become a Partner →
Shipping & Delivery
How long does shipping take?
- India: 3–7 business days
- International: 7–21 business days (depends on country & customs)
Shipping Info →
Can I track my order?
Yes. Once shipped, you’ll receive a tracking link by email. You can also Track Your Order Here →
Do you ship to PO Boxes or APO addresses?
We currently do not ship to PO Boxes or APO/FPO addresses. Please use a physical shipping address.
Returns, Exchanges & Refunds
What’s your return policy?
You can return eligible items within 7 days of delivery. Items must be unused, in original condition. Read Return Policy →
Are all items returnable?
Custom orders, sale items, and swatches are non-returnable unless damaged. Full Details →
How do I request a return or exchange?
Email us at support@tasselora.com with your order number, or use our Return Request Form →
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days.
Custom Orders & Bulk Enquiries
Can you create a custom tassel or trim for me?
Yes. We accept bespoke projects for home decorators, brands, and creative designers. Submit Your Custom Request →
Do you offer wholesale pricing?
Yes. If you’re a business or interior professional, you can access exclusive wholesale discounts and catalogs. Become a Wholesale Partner →
What is the minimum order quantity (MOQ) for bulk orders?
MOQs vary by product. Most trims start at 50 meters, and tassels start at 20 pieces. See B2B FAQs →
Account & Support
Do I need an account to place an order?
No, guest checkout is available. However, creating an account allows you to view order history, track shipments, and save favorites.
How do I contact Tasselora support?
Email us at support@tasselora.com or use our Contact Form →. We reply within 1–2 business days.
Do you have a physical store?
Currently, we’re online-only. Stay tuned for updates or pop-up events on our Instagram →
Care & Styling
How do I care for my tassels or trims?
Most items can be dusted or spot-cleaned with a dry cloth. Avoid direct moisture or machine washing. Care Guide →
Can I use tassels outdoors?
Our products are intended for indoor use. For outdoor projects, please contact us for weather-resistant material options.
Do you offer styling tips or decor ideas?
Yes! Our blog features guides, lookbooks, and how-tos for styling your space with trims and boho decor.
Privacy, Cookies & Terms
Is your website secure?
Yes. Our site uses SSL encryption and secure payment gateways to protect your data. Privacy Policy →
Do you use cookies?
Yes, for better site experience and marketing. You can manage your preferences. Cookies Policy →
Where can I find your terms & conditions?
You can view our full Terms & Conditions →
Still Need Help?
If you can’t find what you’re looking for, reach out to us directly → or email us at info@tasselora.com. We’re here to help.
Home Styling Enthusiast
“Absolutely love the linen tassels I ordered! They added such an elegant touch to my curtains. You can tell they’re handcrafted with care.”
Chloe M.
Interior Blogger
Designer Collaboration
“We worked with Tasselora for a bespoke tassel collection, and the quality, communication, and delivery were flawless.”
Marc
Decor Studio Owner
Boho Decor Buyer
“The macrame trims are exactly what my space needed. It’s rare to find such refined boho products that still feel earthy and luxe.”
Aarushi
Etsy Reseller
Gifting Client
“I purchased a set of curtain tiebacks as a housewarming gift. The packaging was beautiful and the product, even better.”
Emma R.
Lifestyle Curator
DIY Craft Buyer
“I used Tasselora’s cotton cords for my handmade wall art. The texture and colors are stunning – instantly elevated my project.”
Jennifer
DIY Artist
Home Decor Store Owner (B2B)
“We’ve restocked Tasselora’s trims three times this season. The demand just keeps growing!”
Lucia
Boutique Retailer (Italy)
Wedding Decor Client
“Used their gold tassels for our wedding arches and they were breathtaking. Truly elegant pieces.”
Priya
Event Planner
First-Time Buyer
“Didn’t expect handcrafted curtain accessories to make this big a difference, but wow—our living room feels elevated.”
David Bora
NYC
Returning Customer
“Every time I order from Tasselora, I know I’m getting design, quality, and thoughtful packaging. A rare combination.”
Leah
Repeat Buyer
Brand Partnership
“We use Tasselora’s white-label trims in our premium curtain sets. Our customers love the detail.”
Amir K.
Home Furnishing Brand (Dubai)