Last updated: 9 November 2026
This policy explains how to request help with a damaged, defective or incorrect Tasselora item. Please inspect your order after delivery and contact us within 7 days of delivery. Reporting visible transit damage as soon as possible helps us investigate; there is no separate 48-hour cutoff replacing the 7-day request window.
Return eligibility
Our standard return policy covers items received damaged, defective or different from what you ordered. We do not offer routine change-of-mind returns or direct exchanges. A materially misdescribed item and any other remedy required by applicable consumer law remain covered.
Keep the item unused and unaltered as far as reasonably possible while checking it. Retain labels, the invoice and original packaging where available. Do not continue using an item after discovering a problem. Missing packaging does not by itself remove a remedy required by law.
Custom work, cut lengths and handmade variation
Custom colours, made-to-order sizes, personalised pieces, cut-to-length trims, bulk orders, sale items and gift cards are not accepted for a discretionary change-of-mind return. These exclusions do not apply to a valid claim that an item is defective, damaged, incorrect or materially misdescribed.
Small differences in handmade texture, winding and shade can occur. A screen colour is a guide rather than an exact match; request physical swatches when matching fabrics. A substantial difference from the agreed specification should still be reported.
How to request a return
- Contact info@tasselora.com or our client-care team with your order number, the affected item, a description of the issue and clear photographs if available.
- We normally review requests within 2–3 business days and send instructions. Please wait for the return address and authorisation before posting an item.
- Pack the item securely and retain proof of posting and tracking. We will tell you whether collection, return, replacement or another remedy is appropriate.
Return costs and international orders
For an approved damaged, defective or incorrect-item claim, Tasselora covers the agreed reasonable return shipping cost or arranges collection. Contact us before buying a return service. This also applies to approved international seller-error claims.
International customs procedures can require documentation identifying returned goods. Follow the instructions supplied with your authorisation. Any destination duties or third-party charges are considered according to the circumstances and applicable law; we will explain these before you return.
Refunds
After the returned item is received and inspected, or another remedy is approved without a return, we confirm the outcome by email. Approved refunds are processed to the original payment method within 7–10 business days. Your payment provider may need additional time to display the credit.
For seller-error claims, we assess the refundable product amount and related delivery costs according to the order and applicable law. We do not apply a blanket non-refundable-shipping rule to defective or incorrect goods. If the original payment route cannot receive the refund, we will agree an appropriate alternative with you.
Consumer rights and complaints
The 7-day request window describes our standard process and does not restrict rights or time limits that cannot lawfully be excluded. Mandatory rights in your country, including any applicable withdrawal right and its exceptions, take priority. If a request is unresolved, contact client care with the order number and prior correspondence.
Returns contact
Email info@tasselora.com, call +91 9999405048, or send a WhatsApp enquiry to +91 9810337952. Include your order number or product reference where relevant. Tasselora is the retail brand of Mohit Handicrafts, Delhi, India. Visits are by confirmed appointment.